Specialist: Standard Operating Procedure

talent CRU Pretoria, Gauteng, South Africa

Full-time · Associate

Salary:  AUD455488 – AUD535868 per year

51-200 employees · Staffing & Recruiting.

Required Minimum Education:

  • Matric (NQF Level 4) plus National Diploma (NQF Level 6) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management
  • Bachelor’s Degree (NQF Level 7) in Business Informatics, Computer Science, Information Technology or Engineering, Operations Management as added advantage.

Required Work Experience:

  • 4-6 years’ experience in process mapping and reengineering
  • Knowledge and experience in documenting business rules, standard operating procedures
  • Knowledge and understanding of business system development.
  • Knowledge and experience in business process management strategies and frameworks.
  • Experience in workshop facilitation and stakeholder engagement. Strong client engagement skills
  • High level experience in Business Process Management Suites, MS Office, MS Visio and, Standard Operating Procedures software packages.
  • Knowledge and experience in using Unified Modelling Language (UML) tools to visualize the design of processes and systems

Main purpose of the job:

  • To design, model, execute, optimize and maintain organization wide standard operating procedures and business processes to ensure consistent and effective service delivery across all the organisation’s delivery networks

Key Performance Areas:

  • Gather and analyse key business activities, associated risks and operational requirements.
  • Document and maintain organization wide standard operating procedures and business rules to support business operations.
  • Facilitate Standard Operating Procedures (SOP’s) and business rules review sessions periodically.
  • Implement identified SOP’s changes and publish them on organisational platforms.
  • Implement identified process and standard operating procedures improvement initiatives.
  • Conduct Standard Operating Procedures and process capacity building initiatives. Monitor, report and evaluate the ICT infrastructure for security-related event
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