Location: Dubai, AE
Company: Al Futtaim Private Company LLC
Specifically, Your Responsibilities Will Include The Following
- Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
- Ensure high level of Customer Satisfaction for customer Retention and business development.
- Carry out pre-booking of vehicles for Service to ensure proper workshop loading.
- Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.
- Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
You will be assigned in a busy workshop & multi-cultural environment where you need to maintain a high level of productivity, efficiency, discipline and professionalism among your people.
The ideal candidate for this role should possess a Degree or Diploma preferably in Automobile or Mechanical Engineering and should have at least a minimum of 3 – 5 years’ recent experience as a Reception Supervisor / Manager in an automotive dealership. You will provide outstanding customer service and you will have the ability to communicate in a clear, concise, understandable manner. Arabic speakers are highly preferred!